Knowledge Base
Knowledge Base Articles
MLSD Tech Department Help Desk Tickets
Our Help Desk system is Incident IQ, and it uses Google Sign-On.
Use this link to submit a ticket. You can also download the app for iOS or Android.
-
Office 356 is now free to all MLSD employees through our new Microsoft 365 licensing program. Under this agreement, we can offer 5 personal downloads of Office 365 per MLSD employee.
So, what does this mean?
If you would like to use Office 365 for personal use, you can have it on five (5) separate computers free of charge. There are no shipping costs or other hidden fees.
Interested?
Please open a help desk ticket by emailing helpdesk@mlsd161.org and include "Office 365 Request" in the subject line. Once we receive your request, the Tech Department will create your Microsoft 365 account and include the credentials and Office 365 download instructions in the ticket. -
Instructions for the MLSD Password Reset Portal
The Password Reset Portal, located here: Password Reset, is the first stop for new staff and students. This tutorial page is here to help you use the site efficiently.
Enter your username and your current computer/email password.
For staff, that generally means your first initial/last name.
For students, this would be your first initial/last name and the last two digits of your student ID.
If you have forgotten your password, click the Forgotten Password link at the bottom.
Once logged in, you will see the main menu and four buttons.
When you select Change Password, ensure you follow the requirements on the page.
And here's what you will see on the Account Information page.
The top right-hand corner of the page has the logout icon.
You can also change the language on this page. Look for the flag icon and corresponding language, select the language, and change it to your preference.
Original Password Reset Portal link:
-
Factory reset your Chromebook (2023)
- Sign out of, restart, or power off/on your Chromebook.
- Press and hold Ctrl + Alt + Shift + r all at once after the Chromebook has restarted.
- Select Restart.
- In the box that appears, select Powerwash
Continue.
- Select Let's go.
- Connect to the wireless network:
- Select either* MLSD_Staff or MLSD_Student Wifi and sign in with your Google credentials.
- Accept the Google terms of service.
- Sign in with your Google Account.
Once you've reset your Chromebook:
-
- Follow the onscreen instructions to set up your Chromebook.
- Check if the problem is fixed.
If you are still experiencing problems with your Chromebook now, please submit a help desk ticket.
*Select your home wireless if you are not at a district location.
-