Your email address will be yourloginname@mlsd161.org. You can check your email by navigating to https://mail.google.com and logging in with your full email address and password. All other Google Apps can be accessed from the same link.

If you require IT assistance, please get in touch with the IT Help Desk using one of the three methods listed below in order of preference:

1. Help Desk - Open a helpdesk ticket by navigating to the MLSD Help Desk (Incident IQ) and logging in using the same username and password as your computer login.
2. Email - Send an email from your district email account to helpdesk@mlsd161.org

If new technology is required in your building/classroom, follow the Technology Purchasing Process, which includes a list of standard technology items. Please submit all your technology purchases by June 15th of each summer to ensure that new technology is deployed by the start of the next school year. If you have any questions regarding new tech purchases, please get in touch with the Technology Director, Marlin Howell.

If you need tech equipment moved from one location to another (including within the same building, please open a ticket from our Help Desk, listing the current and new locations. Also, as a reminder, no personal tech equipment is allowed on the district network or computers except for the guest, staff, and student wireless networks. If you have specific questions regarding the tech equipment policy, please get in touch with Marlin Howell.

Since 2015, we have deployed thousands of Chromebooks throughout the district for student and staff use to support our adoption of Google G Suite. Chromebooks are an excellent tool for students and staff to collaborate online and fully utilize our G Suite for Education platform. However, as with any tool, instructions and best practices must be followed.Please review the Chromebook/Cart Best Practices document.

To log in to your district computer, please use the network username (typically first initial + last name) and password provided to you.

The tech department has a web portal for all users (staff and students) to reset their MLSD/Google password without contacting the IT Help Desk. Much like a banking or e-commerce website, the password reset portal allows you to create a security question that can be used to reset your password from any Internet-enabled device.

To set up your security question, please log in to the Password Reset Portal.

Once your security question has been created, you can reset your password by clicking the Forgotten Password link.

The Tech Department tries to service all tickets with the same urgency. However, some issues are more severe than others. Because of this, the following Service Level Agreements (SLAs) have been developed to help end-users understand typical timelines for ticket resolution. Please note that all resolution times are business hours.

Urgent Issues – 8 Hours
Urgent tickets are issues that directly affect the health and safety of students and staff. 
District-wide and financial system issues (payroll, Skyward, etc.) are also considered urgent.
 
High Issues – 40 Hours
High tickets are issues that directly affect student or teacher instruction without a feasible workaround. (ITIP, Presentation, Testing, Etc.).
 
Medium – 80 Hours
Medium tickets are issues that directly affect student or teacher learning but have a feasible, temporary workaround.
Medium tickets also include equipment additions, moves, installs, purchase requests, etc. Most tech-related tickets fall into this category.
 
Low – No Due Date
Low tickets are issues or requests not needed immediately (within 80 hours). New projects, research, some purchase requests, and many adds/moves fall into this category.